Deployment & Customer Success – Results That Deliver from Day One
Rapid Onboarding & Dedicated Support for Grocery Networks
Whether you’re deploying to a handful of pilot locations or rolling out across hundreds of stores, Bueno’s deployment process is designed for speed and scale. For refrigeration-only integrations, multiple stores can be onboarded in a single day, enabling your teams to act on insights almost immediately.
Our process connects seamlessly with existing infrastructure — without the need for additional hardware in most deployments.
Key Advantages
Go live in days, not weeks, for many grocery rollouts
Multiple stores can be deployed in a single day for refrigeration-only integration
Connects to all major refrigeration controllers, BMS, metering, HVAC, lighting, solar, and contractor CMMS platforms
Compatible with all major controllers, OEMs and IoT systems
No additional hardware required for most deployments
Deployment - Our Proven Process
1. Determine Optimal Integration Method
We begin by working directly with your IT team to establish a secure, compliant integration pathway. Every deployment is designed with enterprise security in mind, ensuring safe data transfer, role-based access, and alignment with corporate policies. In parallel, we coordinate with refrigeration contractors, BMS vendors, and other stakeholders to confirm technical requirements — such as controller types, communication protocols, and monitored points.
2. Data Integration
Execute the agreed integration method securely. For refrigeration-only deployments, this can often be completed remotely, enabling faster activation across multiple sites.
3. Modelling in the Bueno Platform
Use machine learning–based tools to automatically group points into equipment entities, tag them within our data model, and link them to create an accurate digital model of each store’s systems. This ensures consistent structure, faster deployment, and scalable insights across your network.
4. Quality Assurance
Validate each store model using QA tools and reports to ensure it has been deployed to a high-quality standard. This process confirms there are no critical gaps and that the store is fully prepared to leverage the full potential of Bueno’s analytics engine.
5. Handover to Service Delivery
Once deployment is complete, your sites move seamlessly into continuous 24/7 analysis. Our platform automatically provides root-cause diagnostics and actionable insights, while your dedicated Customer Success team ensures issues are tracked, prioritised, and resolved.
Why Data Integrity Matters in Grocery
The Risk of Data Gaps
In grocery environments, store remodels and equipment upgrades can cause critical data points to disappear without warning — particularly from refrigeration racks, lighting controls, or case sensors. Some portfolios experience up to 20% annual data loss, undermining analytics coverage and increasing operational risk.
Synchro AI: Continuous, Clean Data
Synchro is Bueno’s proprietary AI engine that monitors your network for missing, altered, or reconnected data points. It detects when components—like case controllers or rack sensors—are replaced or rewired, then automatically repairs the analytics model in near real-time. The result: no manual audits, no blind spots, and uninterrupted analytics, even with the constant changes across networks of hundreds or thousands of stores.
Customer Success - Partnering for Network-Wide Performance
Expert-Led Customer Success
A dedicated Customer Success Manager (CSM) for every grocery client
Ongoing performance reviews and optimisation workshops focused on leak reduction, maintenance work force efficiency, equipment uptime, and energy savings.
Compliance pathways for AIM Act ALDS refrigerant regulations and ESG reporting, with automated detection, evidence-backed records, and standardised reporting workflows.
Insights embedded into contractor workflows to reduce truck rolls, improve first-time fix rates, and close the loop on issue resolution
Full documentation, guides, and user training
Reporting & Outcomes Tracking
Integrated reports for executive, maintenance, and ESG teams
Track refrigerant leak events, ROI, energy savings, and uptime metrics
Benchmark store performance across regions, formats, or controller types
“From single-store pilots to nationwide rollouts, our AI-assisted process adapts to your store network and integration scope — delivering insights in days, not months.”
Our Customer Success Commitment
Partnership & Alignment
We work closely with grocery operators, maintenance managers, and sustainability teams to align analytics with portfolio-wide performance and compliance goals.
Smooth Onboarding & Training
Coordinated deployment and live training get your teams and contractors acting on insights from day one.
Tailored Support & Optimisation
Ongoing service, rule customisation, and proactive resolution keep analytics relevant and high-impact across all store formats.
Performance & Improvement
Regular reviews, transparent reporting, and client-driven product enhancements sustain savings and improve compliance and operational outcomes.
Why Our Process Works for Grocery Portfolios
Designed for rapid multi-store deployment, with the ability to onboard multiple sites per day for refrigeration-only projects
Compatible with diverse store formats, systems, and OEM controllers
Delivers rapid ROI with a verified 35+% reduction in refrigerant leaks and typical network-wide energy savings of 20–40%.
Supported by a team embedded in your portfolio’s success
Want to know more?
Discover the Full Power of the Bueno Platform
Deployment & Customer Success
Learn about our rapid, low-disruption onboarding process, the ability to deploy multiple stores per day, and the dedicated support structure that ensures network-wide success.
Reporting & Dashboards
See how we transform complex refrigeration and store data into clear, customisable reports and at-a-glance dashboards for executives, sustainability teams, and contractors.
AI & Innovation
Explore the AI and machine learning capabilities that power our platform — from Synchro AI to Energy Slip and predictive refrigeration performance analytics.
Integrations & Security
Understand how our platform connects with your refrigeration controllers, HVAC, lighting, solar, and IoT systems and our commitment to secure, reliable data management.
