Deployment & Customer Success – Results That Deliver from Day One
Seamless Onboarding & Dedicated Support for CRE Portfolios
Whether you’re rolling out a single premium tower or scaling to 100+ assets, Bueno’s deployment process integrates seamlessly with your BMS ecosystem, IT requirements, and existing infrastructure — without the need for additional hardware.
Key Advantages
Go live in under two weeks for most buildings
Connects to all major BMS, metering, HVAC, lighting, and IEQ systems
Compatible with all leading OEMs, including Siemens, Honeywell, Johnson Controls, and Tridium
Thoughtfully integrated to minimise impacts on existing building systems
1. Determine Optimal Integration Method
We begin by working directly with your IT team to establish a secure, compliant integration pathway. Every deployment is designed with enterprise security in mind, ensuring safe data transfer, role-based access, and alignment with corporate policies. In parallel, we coordinate with BMS vendors, mechanical contractors, and other key stakeholders to confirm technical requirements — such as system types, communication protocols, and monitored points. This IT-led approach ensures your solution is both technically robust and secure across diverse CRE portfolios.
2. Data Integration
Once the integration method is agreed, our team establishes secure, stable data flows from all in-scope systems — including HVAC, lighting, vertical transport, metering, and other critical building assets. This ensures your data is flowing continuously into the Bueno platform without disruption to day-to-day operations.
3. Modelling in the Bueno Platform
Using machine learning–based tools, we automatically group points into equipment entities, apply Bueno’s standardised tagging model, and link related systems into a complete building model. This creates an accurate digital representation of each site, ensuring consistency across complex CRE portfolios.
4. Quality Assurance
Every building model undergoes rigorous validation using Bueno’s QA tools and reports. We ensure each site is deployed to a high-quality standard and fully prepared to leverage the power of Bueno’s analytics engine. The outcome is a platform that’s audit-ready, robust, and capable of supporting energy optimisation, FDD, and building performance improvements at scale.
5. Handover to Service Delivery
Once deployment is complete, your buildings immediately begin continuous analysis. Our platform monitors every site 24/7, automatically surfacing root cause diagnostics and actionable insights. Any outstanding data items are flagged for resolution, while your dedicated Customer Success team ensures smooth handover, ongoing optimisation, and measurable results.
“Whether you’re onboarding a single premium tower or scaling to 100+ assets, our AI assisted process adapts to your BMS ecosystem and portfolio stage”
Customer Success - Partnering for Portfolio Performance
Expert-Led Customer Success
- Dedicated Customer Success Manager (CSM) for every client
- Ongoing performance reviews & optimisation workshops
- NABERS & ESG improvement pathways, tailored to your goals
- Custom alerts and actions that align with your team’s needs
- Full documentation, guides, and user training
Reporting & Outcomes Tracking
- Integrated reports for executive, FM, and ESG teams
- Track ROI, fault closure rates, energy savings, and tenant comfort metrics
- Benchmark performance across sites, regions, or BMS types
Our Customer Success Commitment
Partnership & Alignment
We work closely with CRE owners, facility managers, and ESG teams to align analytics with portfolio-wide performance goals.
Smooth Onboarding & Training
Coordinated deployment and live training get your teams acting on insights from day one.
Tailored Support & Optimisation
Ongoing service, rule customisation, and proactive resolution keep analytics relevant and high-impact.
Performance & Improvement
Regular reviews, transparent reporting, client-driven product enhancements sustain savings and improve performance.
Why Our Process Works for Commercial Property Portfolios
Designed for multi-site consistency across mixed building ages and system types
Compatible with global property technology ecosystems
Delivers rapid ROI with 20–40% typical energy savings and sustained building rating improvements
Supported by a team embedded in your portfolio’s success
Want to know more?
Discover the Full Power of the Bueno Platform
Deployment & Customer Success
Learn about our seamless onboarding process, rapid go-live timelines, and the dedicated support structure that ensures your success.
Reporting & Dashboards
See how we transform complex data into clear, customisable reports and at-a-glance dashboards specific for every stakeholder.
AI & Innovation
Explore the AI and machine learning capabilities that power our platform - from predictive insights to natural language queries.
Integrations & Security
Understand how our platform integrates with your existing systems. Discover our commitment to data security and privacy.
