Crown Hotels – Optimising Comfort and Room Availability with Data-Driven Insights
Crown Hotels operates one of the most prestigious precincts in the southern hemisphere, encompassing three premium Melbourne hotels: Crown Towers, Crown Metropol, and Crown Promenade. Combined, they house over 1,600 rooms, luxury amenities, and round-the-clock operations.
Since 2015, Crown has partnered with Bueno to bring building analytics to the forefront of its facility operations. The goal: use data to safeguard comfort, improve energy efficiency, and enhance uptime across HVAC, vertical transport, and room infrastructure—without compromising guest experience.
The Challenge – Balancing luxury comfort with 24/7 operational resilience
Operating premium hotels requires uninterrupted comfort and availability. HVAC systems often run 24/7, leaving minimal margin for error in control settings or equipment downtime. Similarly, vertical transport systems must remain fully functional—any service interruption could severely impact customer experience.
Crown’s commitment to data-driven facility management led to the development of new analytics and reporting processes to maintain room availability, eliminate unnecessary scheduled maintenance, and detect early signs of system failure.
The Journey Begins – Data-driven optimisation across HVAC, lifts, and guest rooms
Through its platform, Bueno continuously monitors HVAC and vertical transport performance, surfacing insights that would otherwise remain hidden. Crown’s on-site and FM teams use this data to guide proactive maintenance and prevent disruption.
Examples of optimisation strategies include:
HVAC Efficiency: Identifying low-load chillers stuck in 24/7 operation, fixed-speed fans, and boilers maintaining elevated supply temperatures—preventing unnecessary energy waste and wear.
Comfort Monitoring: Detecting failing valves, flatlined sensors, starved coils, and CO₂/temperature fluctuations that impact guest experience.
Room Availability: Custom analytics were developed to track guest room air conditioning units that weren’t achieving setpoints, allowing preemptive maintenance—eliminating outdated scheduled checks.
Lift Performance: Bueno’s integration tracks over 10 fault categories, including entrapment indicators and uneven wear, enabling targeted servicing and deeper equipment insight.
The Results – Enhancing comfort, uptime, and operational savings
Crown’s use of Bueno’s analytics has yielded measurable improvements in energy performance, preventative maintenance, and guest experience outcomes:
Energy Savings (3 years): $370,000
Electricity Savings: 7.7 million MJ
Water Savings: 5,300 kL
Identified Opportunities: $234,000 in progress
Additional Opportunities Delivered: $431,000 total
Hotels Optimised: 3 (Towers, Metropol, Promenade)
Room Capacity Monitored: 1,600+
Years in Partnership: 3+ (active precinct work since 2015)
By integrating analytics into hotel operations, Crown has reduced reactive interventions, improved guest comfort, and extended equipment lifespan—while continuously protecting its bottom line.
Next Steps – Data as the foundation for luxury hotel performance
Bueno’s analytics platform empowers Crown to uphold world-class standards in comfort, room availability, and guest satisfaction, while reducing energy consumption and avoiding system failures. From lifts to chilled water systems, the partnership continues to push the boundaries of proactive facility management in the hospitality sector.
With analytics embedded across its operations, Crown is redefining what’s possible for performance-led luxury.
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