Streamlining Maintenance with Real-Time Insights
AMS is a leading Australian mechanical services provider known for delivering HVAC maintenance and installations across commercial portfolios. As building owners increasingly seek smarter, more data-driven approaches to maintenance, AMS saw the opportunity to differentiate through analytics.
To win a mechanical services tender that required a Data-Driven Maintenance (DDM) solution, AMS partnered with Bueno to deliver fault detection, reporting, and insights tailored to operational maintenance outcomes. Rather than focusing solely on energy savings, this partnership was about workforce efficiencies and smarter maintenance.
Together, AMS and Bueno offered a powerful, integrated solution that combined mechanical expertise with real-time analytics. The result: reduced PPM allocation, faster fault resolution, and improved NABERS outcomes—all while streamlining technician time on site.
The Challenge - Aligning service delivery with digital maintenance expectations
Mechanical contractors and analytics vendors often view buildings differently. Aligning AMS’s service model with Bueno’s analytics required open communication and shared priorities.
Two main challenges:
- Ensuring the analytics ruleset matched AMS’s contract obligations
- Building a simple, trackable workflow AMS could action
By defining ticket categories (Critical, Major, Minor) and tailoring reports, the team ensured analytics delivered only what mattered.
The Journey – Partner-led service model with Bueno analytics at the core
AMS deployed Bueno’s FDD platform across two commercial assets, supported by Bueno’s Analytics Services team. Key elements included:
- Real-time issue detection and ticket creation
- Weekly ticket reviews covering energy, comfort, and NABERS
- Use of Bueno’s histories platform for system trend analysis
- Client training to manage and comment on tickets
This allowed AMS to reduce inefficiencies and clearly demonstrate maintenance value.
The Results – Reduced labour, improved ratings, and faster fixes
Over the first 12 months (June 2024–mid-2025), AMS achieved clear, quantifiable improvements through their partnership with Bueno:
- 22% reduction in Planned Preventative Maintenance (PPM) workload, freeing up valuable technician hours
- 47-day average improvement in fault ticket resolution times, accelerating issue response
- $45,000 in total energy cost savings delivered through optimised maintenance workflows and faster issue detection
- 0.18 NABERS Energy star rating resulting uplift, supporting broader performance and compliance goals
- 2.3% reduction in annual energy use, despite energy savings not being the central focus of the project
These outcomes show how data-driven insights can transform operations—enhancing service delivery, reducing labour demands, and creating measurable value across maintenance teams and clients alike.
Client Response – Shifting from reactive to proactive maintenance
AMS has described the collaboration as a practical and productive working relationship, grounded in strong communication and shared goals. With clear data insights, they were able to:
- Detect and resolve issues before they escalated
- Reduce site visits and optimise technician time
- Demonstrate measurable service impact to their client
- Build a scalable model for future buildings
The partnership allowed AMS to differentiate their offering in a competitive tender environment and prove the power of integrated digital maintenance.
Conclusion & Next Steps – A scalable partnership for smarter FM
This partnership proves what’s possible when a progressive mechanical services provider like AMS teams up with Australia’s leading building analytics company. By combining hands-on mechanical expertise with Bueno’s data-driven insights, the collaboration has enhanced operational efficiency, improved service delivery, and reduced technician labour and time spent on site. Performance outcomes have improved across key FM metrics, demonstrating that analytics can play a critical role in delivering smarter, leaner maintenance without compromising quality.
AMS and Bueno are now actively exploring the next phase of deployment, with plans to extend this model across additional buildings—supporting more owners with a maintenance approach that is scalable, efficient, and ready for the future.
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