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Hotels operate in a complex and unique environment where guest experience and operational efficiency are critical. Bueno provides a complete analytics solution.



The Importance of Efficiency in Hotels

Hotels operate in a complex and unique environment where guest experience and operational efficiency are critical. Unlike many other commercial buildings, hotels encompass various industries and services within a single facility, such as restaurants, shops, lobbies, and large pools requiring heating. This complexity necessitates specialised attention and coordinated management across multiple systems. Bueno’s platform provides hotel owners and maintenance providers with comprehensive tools to optimise hotel operations, improve energy efficiency, elevate customer experience and prevent costly disruptions.

Bueno Analytics Hotel 8 Hotels

Challenges in Hotel Operations

Hotel operations present a range of unique challenges. They must maintain a delicate balance between guest comfort, operational efficiency, cost and sustainability. Hotels often contain interconnected systems that must work harmoniously 24 hours a day, from HVAC, guest room management systems (“GRMS”) and lighting to elevators, fire safety, and security. Additionally, they must address high energy consumption due to heating and cooling needs, especially in facilities with pools or large common areas. This complex landscape requires a platform that can integrate, monitor, and optimise all these systems around the clock.

Bueno Analytics Hotel 2 Hotels

Bueno’s Unique Approach to Hotel Operations

Bueno’s platform is designed to address the multifaceted challenges hotels face, providing a unique approach that integrates and optimises a wide range of systems. Here’s why Bueno’s platform is uniquely suited for hotel operations:

Whole of Building Integration: Bueno’s offers seamless integration of all hotel systems, from HVAC to lighting, GRMS, elevators, fire systems, security, and even pool heating. This whole-of-building approach is essential for understanding and managing the intricate web of operations within a hotel. By connecting and monitoring all these systems on a single platform, Bueno provides a holistic view of the hotel’s operations, allowing facility managers to identify and address inefficiencies quickly.

Advanced Analytics and Fault Detection: Bueno uses advanced analytics and machine learning algorithms to continuously analyse data from various hotel systems. This allows for proactive fault detection and diagnostics, identifying potential issues before they become significant problems. The platform’s predictive insights enable maintenance teams to prevent downtime, ensuring consistent performance and optimal guest experience across all hotel systems.

Near Real-Time Monitoring and Alerts: Bueno provides real-time monitoring and alerts, allowing hotel staff to respond quickly to any anomalies. This feature is crucial for hotels, where even minor disruptions can impact guest satisfaction and impact the overall reputation of the hotel’s guest experience standards. The platform’s customisable alerts notify the relevant staff of critical events, ensuring prompt responses and minimising downtime.

Bueno Analytics Hotel 3 Hotels

Bueno’s Expertise in Hotel Operations

Bueno’s extensive experience working with premium hotels gives it a unique edge in understanding the challenges hotels face. This expertise allows Bueno to offer practical solutions tailored to the specific needs of hotels. Bueno’s platform is designed to work seamlessly with hotel maintenance providers, offering workflow actions across all platforms, reducing miscommunication, and improving efficiency. The platform’s customisations mean that hotels can implement solutions at their own pace, addressing their immediate needs while planning for long-term objectives and maintaining customer experience standards.

Addressing BMS Misconfiguration

Many hotels face issues due to poorly configured Building Management Systems (BMS), where multiple users make unauthorised changes, leading to inefficiencies and inconsistent performance. Bueno’s platform helps combat this challenge by providing advanced analytics, user access control, and automated alerts. This approach optimises performance and mitigates the risks of misconfiguration, allowing hotels to maintain a consistent and efficient BMS setup.

Managing ESG Performance and Targets

Hotels, like much of the built environment, are starting to set ambitious corporate Environmental, Social and Governance (ESG) targets. The challenge increases exponentially when hotel operations teams are expected to deliver on these ESG goals with heavily constrained budgets. Bueno’s platform provides a cost-effective holistic approach to energy management, fault detection, and building optimisation, helping hotels achieve ESG goals by better utilising maintenance/operations expenditure. The platform’s advanced analytics tools allow hotels to track building ratings, such as NABERS and BREEAM. Hotels can also monitor ESG performance metrics and prioritise the most impactful actions to reduce energy usage and thus reduce operating cost.

A game-changer for hotel owners and maintenance providers, Bueno offers a comprehensive approach to managing hotel operations. With whole-of-building integration, advanced analytics, real-time monitoring, and customisable solutions, Bueno helps hotels improve operational efficiency, reduce energy consumption, and enhance guest experiences. 

If you’re interested in learning more about how Bueno can benefit your hotel, contact us today for a consultation. Our team of experts is here to help you optimise hotel operations and achieve a more sustainable and successful future.

Bueno Analytics Hotel 5 Hotels

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